Resume

Core Competencies

Program Management

• End-to-end design & creative program lifecycle management with focus on brand and experiential design

• Cross-functional team leadership across product, marketing, and customer experience

• Resource allocation and capacity optimization

• Creative vendor relationship management and design procurement coordination

Design & Creative Operations & Systems

• Design & creative workflow optimization and process standardization

• Brand governance and creative standards implementation

• Multi-channel campaign development (digital, physical, experiential)

• Customer experience design and journey mapping

Technology & Tools

• Design & Collaboration: Adobe Creative Cloud, Creatopy, Miro, Mural

• Workflow Management: Wrike, Smartsheet, SharePoint, Basecamp

• Digital Asset Management: Brandfolder, OneDrive, DropBox

• Team Communication: Webex, Zoom, Slack

Leadership & Strategy

• Stakeholder management across all organizational levels

• Creative team mentorship and capacity planning

• Design-focused change management and organizational transformation

• Creative risk mitigation and design contingency planning

Summary

Design and creative operations professional with 15+ years of experience in creative production, team leadership, and cross-functional program management. Manages design and creative program lifecycles from concept to execution, optimizing team efficiency and establishing creative standards across product, engineering, and marketing teams. Builds operational frameworks that scale creative organizations and enhance designer productivity.

Experience

Design Program Manager, Brand Experience Team, Contract
Oracle
August 2025–October 2025, Remote

• Managed 27 creative projects for a 10,000+ attendee, 4-day corporate event (Oracle AI World), coordinating with 3 external vendors through Wrike, SharePoint, and Airtable, achieving 80-85% on-time delivery despite stakeholder and vendor complexities.

• Supported production of multiple large-format print activations for the customer appreciation party, a standalone 360-degree brand experience featuring interactive installations and a major classic rock performance.

• Led customer representation program featuring 20 testimonial quotes and 6 custom digital activations with integrated print and video elements across main conference spaces, serving as primary liaison between customer marketing, creative leadership, and production vendors.

• Mitigated project risk by developing contingency assets (animated backup videos) for all customer highlight activations, ensuring seamless event execution regardless of approval timelines or stakeholder changes.

Senior Design Manager
Cisco Security
March 2021–November 2024, Remote

• Orchestrated end-to-end creative operations in partnership with Project Managers, including workflow optimization, resource allocation, and creative technology implementation, resulting in a 10% improvement in project delivery times

• Led Cisco Security’s internal brand voice, providing brand direction and governance across the business organization, working cross-functionally with Product Marketing, Sales, and Executive Leadership

• Implemented Brandfolder DAM system from purchasing to adoption, driving standardized workflows and reducing project turnaround time

• Utilized Wrike workload tracking to demonstrate resource constraints to leadership, 

• optimizing request acceptance criteria that brought team capacity from consistent overload (100%+) to sustainable utilization (75-85%)

• Enhanced team efficiency by spearheading product deep dives, resulting in 20% better understanding, targeted graphics, decreased rework, and a streamlined creative process

• Effectively guided the team through significant reorganizations with clear communication and strategic planning, ensuring alignment and focus

• Fostered psychological safety, empowering team members to express ideas, creating a supportive culture, and driving team trust scores from 4.0 to 4.62/5 in six months

Art Director & Design Manager
Cisco Umbrella
August 2018–March 2021, Remote

• Led the creative team in delivering solutions for product marketing, demand generation, internal brand and marketing projects, and partner initiatives

• Oversaw Cisco Umbrella’s rebrand to align with the Cisco corporate brand system, ensuring cohesive marketing collateral, streamlined processes, and a unified brand presence

• Developed and managed creative production workflows across multiple channels, including digital, social, and print assets

• Boosted design team recognition by launching quarterly feedback surveys, presenting at Townhalls, and creating a brand resource hub, solidifying our role as brand experts

Marketing Design Manager
ZAP Business Intelligence
July 2016–August 2018, Remote

• Developed and executed annual marketing plans, including logistics for exhibits and trade shows, and digital marketing campaigns

• Concepted and designed corporate marketing materials across multiple formats and channels

• Led art direction for the corporate website redesign, collaborating with developers and establishing the site’s overall look and feel

• Directed a photoshoot with an independent photographer, resulting in a library of custom photos for the new website

Additional Experience

Lowes Hotels, Senior Graphic Designer
New York, NY, 2018

Benefit Cosmetics, Senior Graphic Designer
San Francisco, CA, 2010–2016

Education

California State University, Fresno, CA
BA in Graphic Design, Marketing minor

Certifications & Training

Voltage Control
Facilitation Certification
March 2025

Deeplearning.AI
Generative AI for Everyone
June 2024

Pragmatic Institute
PMC Level 1
September 2021

Volunteering & Leadership

Capital Creative Alliance
Mailchimp Newsletter Design, Volunteer
June 2025–Present